Customer Service Representative

About Road Hero:

Road Hero is a leading provider of mobile car maintenance services in Kuwait. We're committed to delivering high-quality, on-the-go automotive care, and we’re looking for a dynamic and customer-focused Customer Service Representative to join our growing team. If you excel in communication, thrive in fast-paced environments, and have a passion for cars and customer care, we want to hear from you!

Key Responsibilities:

  • Serve as the first point of contact for customers, responding to inquiries with professionalism, empathy, and efficiency.
  • Address and resolve customer issues and complaints promptly while ensuring a high level of satisfaction.
  • Coordinate closely with the operations team to ensure smooth and timely service execution.
  • Maintain accurate customer records and service logs.
  • Uphold the company’s strong reputation for quality and reliability in mobile car maintenance services.
  • Requirements:
  • Arab nationals only – Please do not apply if you are not Arab.
  • Fluent in Arabic and English (spoken and written), with a strong Kuwaiti accent preferred.
  • Must hold a valid transferable residency (Article 18) in Kuwait.
  • Minimum 2 years of customer service experience, preferably in the automotive industry.
  • Solid knowledge of automotive services and how to manage customer expectations effectively.
  • Strong communication, organizational, and problem-solving skills.
  • Must be willing to work in a shift-based system, including weekends when required.

Why Join Road Hero?

Join a fast-growing, forward-thinking company redefining car maintenance in Kuwait.
Competitive salary package with growth opportunities.
Collaborative, respectful, and supportive work environment.
Hands-on experience with a wide range of automotive solutions and technologies.

Apply to the link👈

Pay: KD300.000 - KD350.000 per month

Location: Kuwait

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