Director of Operations

 

About the job

The Director of Bus Operations is responsible for ensuring efficient and reliable service delivery and operations, driving digital transformation initiatives, and spearheading market expansion efforts.


Responsibilities & Accountabilities:


Planning & Budgeting

  • Contribute towards strategy formulation, annual business plans, budgets, policies and procedures of the department, in alignment with corporate objectives and strategy
  • Prepare and present budget proposals and performance reports to senior management
  • Analyze the profit and loss statements of the Bus division and advise on both top-line and bottom-line enhancement plans


Service Delivery

  • Oversee all aspects of bus operations, including route planning, scheduling, dispatching, revenue protection and bus operations control center (OCC)
  • Manage and optimize bus fleet utilization
  • Develop and implement strategies to improve on-time performance and service reliability
  • Ensure development of policies and procedures with respect to the company’s departments
  • Ensure compliance with corporate and legislative standards
  • Conduct market research and studies in new markets to understand customer needs and preferences and explore expansion opportunities
  • Develop and implement strategies to expand ridership and attract new customer segments
  • Monitor and analyze operational data to identify areas for improvement and takes decisions accordingly
  • Understand the dynamics of the competitors and market situation to be able to take proactive decisions


Fleet Maintenance

  • Implement and oversee preventive maintenance programs to ensure the safety and reliability of the bus fleet
  • Oversee stock inventory to ensure availability of vehicle spare parts
  • Develop and implement company’s asset replacement plan


Digital Technology

  • Oversee the operations and management of company’s Automated Fare Collection (AFC) system
  • Develop and implement a comprehensive digital transformation strategy for public transportation operations
  • Identify and evaluate emerging technologies with the potential to improve operational efficiency, customer experience, and ridership
  • Develop and implement data analytics strategies to gain insights into customer behavior and service performance and ensure customer service standards are maintained at the highest levels


People Management

  • Set performance objectives, KPIs and regularly review performance and recommend corresponding development inputs/ interventions for team under his/her charge
  • Recommend and provide inputs on competency requirements, promotions, deployment and career progression relating to subordinates
  • Interview candidates for all key senior positions in the department and make hiring-related recommendations
  • Provide employees in the department with a work environment that is open and conducive to sustained high performance, employee engagement, learning and development and career growth
  • Provide accurate inputs on manpower budgeting requirements for own department


Qualifications and Experience


Qualification:

  • Bachelor's degree in business administration, from an accredited College or University.
  • MBA or MSc in Transportation and Planning is preferable


Work experience:

  • Minimum 10 years of experience in the industry
  • Executive senior level experience in management of large-scale transport operations which includes internally operated and contracted services.


Competencies

  • Critical and analytical thinking
  • Driving and achieving results
  • Initiative
  • Leadership
  • Relationship building and stakeholder management
  • Business acumen and commercial understanding
  • Customer focus
Apply on this Link

Location: Kuwait

Comments

Post a Comment

Popular posts from this blog

Warehouse & Logistics Coordinator

 About the job BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together! British American Tobacco Kuwait has an exciting opportunity for a Warehouse and Logistic Coordinator Your Key Responsibilities Will Include Manage and optimize logistics operations in line with global and local supply chain and logistics policies. Oversee customs clearance, warehousing, transportation to ensure compliance and efficiency. Maintain accurate and timely route management and documentation to prevent operational disruptions. Support with logistics budget with continuous optimization of costs and expenditures. Implement and monitor KPIs, FEFO/FIFO practices, monthly cycle counts, destruction, SLOB management, and new product launches in line with policies and company strategy. Mana...
Read more

Open to candidates outside Kuwait

Immediate Hiring at Nutreeze! We’re expanding our team and currently looking for passionate and experienced professionals to fill the following roles: ✔️ IT Officer ✔️ Cost Control Officer ✔️ Purchasing Assistant / Officer ✔️ Sous Chef General Requirements: ✅ Minimum 3 years of experience in a related role ✅ Background in the Food & Beverage industry is a must ✅ Open to candidates outside Kuwait – we’re ready to hire talent from anywhere! 🌍 If you think you're fit for any of the roles above, DM your CV or send it directly to bernadette@nutreeze.com.
Read more

Warehouse & Logistics Manager

 📢 We’re Hiring: Warehouse & Logistics Manager (F&B Industry) 📍 Location: Kuwait (Candidates must have valid Kuwait residency) 🕒 Employment Type: Full-time Are you a dynamic and experienced logistics leader with a background in the Food & Beverage (F&B) industry? We’re looking for a Warehouse & Logistics Manager to join our growing team and take ownership of our end-to-end supply chain operations in Kuwait. 🔍 Key Responsibilities:  • Oversee day-to-day warehouse operations, including receiving, storing, and dispatching goods.  • Manage inventory control, stock accuracy, and timely replenishments.  • Plan and optimize logistics processes to ensure efficient and cost-effective delivery across outlets.  • Lead a team of warehouse staff and drivers; ensure training, performance, and safety compliance.  • Coordinate with procurement, operations, and store teams to meet demand.  • Ensure HACCP, food safety, and hygiene standards are s...
Read more