Home Healthcare Service Coordinator

About the job

Home Healthcare Service Coordinator

Job Summary:

MyCare is seeking a dedicated and organized Home Care Service Coordinator to manage client communications, handle scheduling logistics, and coordinate between clients, drivers, and healthcare staff (nurses and other caregivers). The ideal candidate will play a key role in ensuring seamless service delivery, client satisfaction, and operational efficiency in our home healthcare offerings.

Key Responsibilities:

Client Communication & Intake:

• Answer incoming calls, messages, and inquiries from new and existing clients.
• Provide information about available healthcare services and respond to service-related questions.
• Collect relevant client information to assess needs and initiate service setup.
• Ensure all client interactions are documented clearly and professionally in the system.

Contract Management:

• Prepare and send service contracts based on client needs and company offerings.
• Follow up with clients to confirm receipt, answer contract-related questions, and ensure timely return of signed agreements.
• Maintain an organized digital record of all client contracts and service terms.

Scheduling & Coordination:

• Create and manage daily and weekly schedules for healthcare staff, including nurses and caregivers.
• Coordinate with drivers for patient visits, staff transportation, and material deliveries.
• Respond quickly to schedule changes, cancellations, and urgent service needs.
• Ensure timely communication of schedules to all involved parties.

Staff Support & Follow-up:

• Regularly follow up with nurses and caregivers to confirm attendance, service delivery, and updates from the field.
• Track service completion and collect relevant reports or documentation from staff.
• Act as the liaison between field staff and office team to support smooth communication.

Administrative Duties:

• Maintain accurate records in scheduling and client management systems.
• Support billing and invoicing processes by providing relevant service data.
• Assist in quality assurance efforts by collecting feedback and monitoring service delivery standards.

Qualifications:

• High school diploma required; diploma or degree in administration, business, or related field preferred.
• Prior experience in healthcare coordination, call center operations, or customer service is an advantage.
• Strong verbal and written communication skills in both English and Arabic (if applicable).
• Excellent organizational and time-management abilities.
• Proficient in Microsoft Office and scheduling software (knowledge of healthcare management systems is a plus).
• Ability to handle multiple tasks and respond effectively in a fast-paced environment.
• Empathetic, professional, and client-focused demeanor.

IMPORTANT NOTICE TO APPLICANTS:

Candidates will NOT be considered for interviews unless a CV is submitted via email.
Please email your updated CV to the following address:
info@maljasem.com