Service Quality Assistant

 Job Title:

Service Quality Assistant (Part-Time)

Company:

ODONTYN LLC Digitalizing Dental Care

Company Description:

ODONTYN LLC is a cloud-based health-tech platform combining dental practice management, electronic dental records, data analytics, and a secure communication hub for dental teams and patients. Our mission is to empower patients to own their health and dental records, and to develop an all-in-one dental system that ensures efficient, convenient, and secure communication between patients and dental professionals.

Role Overview:

We are seeking a detail-oriented and bilingual Service Quality Assistant to support ODONTYN’s beta testing and launching phase in Kuwait. This individual will follow up with clinics, doctors, and users to gather feedback via calls, emails, and online surveys, ensuring a smooth experience and high-quality service standards. The assistant will also provide customer support and administrative assistance while reporting findings and insights back to the Odontyn team.

Key Responsibilities:

  • Follow up with participating clinics, doctors, and beta users via texts, phone, email, and surveys
  • Collect and organize quantitative and qualitative feedback from users
  • Ensure high response rates and user satisfaction throughout the testing phase
  • Conduct structured questionnaires and analyze feedback
  • Generate summary reports highlighting trends, satisfaction, and areas for improvement
  • Support day-to-day service operations and documentation
  • Communicate insights clearly to internal teams and stakeholders in weekly basis.

Qualifications:

  • Fluency in Arabic and English (spoken and written) — mandatory
  • In-person presence in Kuwait is preferred
  • Bachelor's degree required; Master’s in Public Health or Health Management is a plus
  • Strong interpersonal and communication skills
  • Proven experience in customer service or administrative support
  • Highly organized with time management and follow-up skills
  • Comfortable using online survey tools (e.g., surveymonkey, Google Forms, Typeform) and analyzing basic data (Excel/Google Sheets)
  • Previous exposure to the dental or healthcare field is a bonus

Compensation & Benefits:

Part-time salary (details shared upon interview)

Flexible working hours with some in-person meetings in Kuwait

Opportunity to contribute to an innovative dental technology platform

Insight into real-world health product development and client experience management

How to Apply:

Send your CV and a brief cover letter to noor@odontyn.com

Subject Line: Application – Service Quality Assistant

Deadline: August 10, 2025

Location: Kuwait (in-person preferred) | Remote flexibility available

Job Type: Part-Time | Salary-based

Location: Kuwait

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