Supervisor, Parts and Accessories Sales

 About the job

Supervise fleet, Cooperative societies, Battery, Lubes and dealer sales operations in order to achieve set targets and ensure highest customer satisfaction.

Job Responsibilities

Operational:

1. Achieve annual sales and profit target by monitoring sales through assigned channel.

2. Ensure all operational procedures and standards are carried out in order to obtain highest customer satisfaction.

3. Assign targets to the sales staff and monitor performance against set KPI.

4. Develop and update customer database, identify and interact with Key Account Customers through email, personal visit, contact etc... in order to maintain customer relation and enhance sales.

5. Follow up with customers on submitted quotations, tenders and Ministry orders.

6. Review escalated customer complaints and coordinate with central Customer Relations team to resolve complaints/suggestions.

7. Maintain targeted Customer satisfaction levels: Net Promoter Score.

8. Submit quotations online, receive LPO, create back orders and fulfill on time against purchase orders.

9. Update customers on the status of back order details on a monthly basis.

10. Monitor delivery of goods and coordinate with Parts Distribution Center (PDC) on the same.

11. File and maintain credit documents and LPOs for future reference of ASG Credit/Legal departments.

12. Ensure updating of Estimated Time of Arrival (ETA) for parts on SAP for the information of fleet and dealer customer orders.

13. Coordinate with Inventory department for the fulfillment of back orders created and update supersession/alternate information from Toyota Motor Corporation to customers.

14. Create loss of sales in system and liaise with Inventory to provide feedback regarding the non-available parts order forecast.

15. Maintain the Accessories shelf and display appropriate accessories for the customers in the customer area.

16. Implement Dealer agreement and contracts.

17. Ensure the company policy and guideline within the operations are in place to meet audit compliances.

18. Propose various sales promotional scheme and provide the market feedback to support Pricing team regarding market pricing and branding.

19. Identify areas for improvement and recommend kaizen ideas or suggestions to Manager.

20. Prepare VOC based action plans.

People Management:

1. Assign duties and examine work for accuracy, neatness, and compliance to policies and procedures.

2. Check employee attendance and report absence and attendance exceptions, prepare annual leave plan for employees and overtime sheets on SAP HCM for management approval.

3. Explain and advise staff on Group policy and quality standards and ensure adherence to health and safety standards.

4. Provide on the job training and coaching to staff and provide information and necessary material to staff to carry out the jobs.

5. Receive grievances raised by subordinates and promptly escalate such grievances to management.

Minimum Requirements:

Educational Qualifications and Experience: Bachelor’s Degree with 3 - 4 years of experience or Diploma with 5 – 6 years of experience.

Linguistic Abilities: English and Arabic.Apply on this Link